Account & data controls

Delete your account or data

Everlumen LLC · Effective October 23, 2026

You can request deletion of your whole Residency.Casa account, or specific information while keeping the account. You do not need to reinstall the app or sign in to use the email route.

The email route is available from any platform, including iOS, whether or not an in-app request control is available in your version.

What to include

• Your account email and whether this is a full-account or specific-data request.
• For specific records, a brief description or date range; do not attach original documents or your full travel history.
• If you cannot use your account email, say so. Support will arrange a proportionate ownership check.

Never send passwords, recovery phrases, payment-card details or a full identity document. We may verify ownership to protect you from unauthorized requests.

Request from the app

In the current Android app, open Account → Delete Account. Check the account shown, review the explanation, select the confirmation checkbox and tap Request deletion. Keep the case reference shown after the request is saved. If a request cannot be confirmed, reopen the dialog to check its status or contact support@residency.casa. Older app versions may direct you to support; the email route above remains available without installing the app or signing in. A saved request is not confirmation that every copy has been erased. You may export records you want to keep; exporting is not a condition for requesting deletion.

What happens next

1. Receipt and verification: The Android app shows a case reference after a request is saved. For email requests, Everlumen support records the request and replies with a case reference. We check ownership and clarify which data you want removed.
2. Scope and timing: support explains the next steps, expected timing for your case and any applicable retention exception. If timing changes, support provides an updated status.
3. Removal and follow-up: eligible primary account and stored-file removal is processed automatically. Support reviews unresolved ownership, shared records or incomplete removal, and follows up on provider records, backup copies and other devices. We distinguish completed work from any outstanding copies or restrictions.
4. Result: support notifies you what was removed, what remains and why, and any further steps. You can reply with your case reference for an update or to question the result.

What gets deleted

A full-account request includes account/profile information, associated GPS and travel history, notes and change history, uploaded documents/photos, account-held encryption material and sharing relationships. Support also reviews provider records and backup copies. Specific-data requests identify the records and associated copies you want removed. Support can explain what has been completed, any remaining steps and applicable exceptions.

Ordinary edits or hiding an item may preserve original evidence and history. Use this process for erasure. Files exported to your device or sent to an advisor, employer or other recipient may remain under that recipient's control; remove or request deletion of those copies separately.

Timeframes and retained information

• Request handling: eligible primary account and stored-file removal is automated; support handles review and follow-up. Expected timing depends on verification, scope, backup/provider work and any applicable legal requirements. Support supplies the case-specific timing; submitting a request is separate from confirming its completion.
• Backups and providers: we have not yet verified a maximum retention period covering every backup or a uniform provider-deletion completion time. Removing a live account does not establish that these copies have expired or been erased.
• Limited exceptions: transaction, security or request-handling records may remain only as needed for a legal obligation, fraud prevention or proof of fulfillment. Retention must be limited to necessary data and duration, with restricted access. We explain exceptions unless legally prohibited.

See Privacy Policy retention details. App-store transaction records can have retention requirements separate from your Residency.Casa account.

Subscriptions are separate

Account deletion or uninstalling the app does not itself cancel a recurring subscription. Cancel through the store or payment provider that billed you to stop future charges. Cancellation is not required before requesting deletion.

For a store subscription, use Apple subscription settings or Google Play subscription settings. See the subscription terms for cancellation, restore and refund information. Store transaction records may remain separately from your Residency.Casa account, as explained above.