Using the service
Terms of Service
These terms govern your use of Residency.Casa, operated by Everlumen LLC. By using the service, you agree to these terms. The service is intended only for adults aged 18 and over. Use it only when you can legally agree to its terms; if acting for an organization, you must have authority to do so. Our Privacy Policy explains information handling.
What the service provides
Residency.Casa provides future-trip planning and day-target estimates, and organizes location observations, manual history, supporting documents, day-count reminders and exports. Availability varies by platform, permissions, subscription and account role. Review your records and retain independent copies of information you need.
Recordkeeping is not a legal determination
Residency.Casa is independent software, not affiliated with, endorsed by, or a representative of any government agency. It does not provide government services, legal or tax advice, determine residency or tax liability, establish immigration status, or guarantee incentive eligibility or an audit outcome.
A day threshold alone is not a residency test. Location readings can be inaccurate or missing; manual entries are user declarations; extraction and derived labels can be wrong. Review travel days, gaps and extracted information. Consult a qualified professional about current requirements and your circumstances.
Official sources include IRS Publication 570 for U.S. territory tax guidance and Puerto Rico DDEC for incentives information and the Act 60 Incentives Code. These do not cover every jurisdiction; consult the relevant authority elsewhere.
Your account and permitted use
Protect credentials and recovery phrases, provide accurate account information, and report suspected unauthorized access to support@residency.casa. Do not falsify evidence, gain unauthorized access, bypass safeguards, upload unlawful content or track another person without necessary authority and permissions.
Advisors and employers must obtain required permissions and use shared information lawfully. Dashboard access does not establish a professional relationship with Everlumen LLC or verify an advisor's qualifications.
Your records and sharing
You retain rights in your records. You authorize Everlumen LLC and its service providers to store and process them as needed to provide your selected features, consistent with the Privacy Policy. Upload only material you have the right to provide.
Routine corrections may preserve original observations and change history. For erasure use the account and data deletion process. Removing app access does not recall copies already exported to another recipient.
Encryption and optional AI
Encryption requires setup and protecting your recovery phrase. Lost keys may prevent access, and device backup or migration alone may not restore them. Do not assume that every record or earlier upload is encrypted.
AI scanning is unavailable in this web release. You can enter travel and attach proof without AI. If extraction is offered in a later release, it requires a separate explanation of provider handling and your permission before sending an image. See the Privacy Policy for recipients and handling.
Paid access and cancellation
New accounts receive a 31-day trial starting at signup. The trial does not automatically enroll you in a paid subscription or charge you. After it ends, new tracking and uploads require a subscription unless another valid account access grant applies. Viewing and exporting saved evidence does not require a subscription; account privacy and document-access checks still apply. App updates do not restart the trial.
Where purchases are enabled, monthly and annual subscriptions provide paid access for the selected billing period and automatically renew until canceled. The app and the store show the subscription duration, full local price and payment terms before you confirm a purchase. Availability varies by app version and storefront. The 31-day signup trial above is separate from a store subscription; it does not defer charges for a subscription you choose to purchase.
- Android purchases: payment and renewal are handled by Google Play. Manage or cancel in Google Play to stop future renewal charges; refunds follow Google's process and applicable rights.
- Apple purchases: payment is charged to your Apple Account when you confirm the purchase. The subscription automatically renews until canceled. Apple may charge for renewal within the 24 hours before the next period begins; cancel before that billing window to avoid the next renewal charge. Manage or cancel your Apple subscription, or open iPhone Settings → your name → Subscriptions. See Apple's cancellation instructions. For a refund request, use Apple's refund process; eligibility depends on Apple's rules and your applicable consumer rights.
To restore a purchase, sign in to the Residency.Casa account originally associated with it and the store account used to buy it, then choose Restore purchases where available. Restoring does not transfer a subscription to a different Residency.Casa account. Contact support if you need help recovering the original login. New purchases are unavailable in this web release.
Deleting the account or uninstalling the app does not itself cancel a recurring subscription. Cancel with the billing provider to stop future charges. Cancellation is not a condition for requesting account deletion.
App Store license
Where distributed through Apple's App Store, the iOS app uses Apple's Standard End User License Agreement for the app license. These service terms govern your Residency.Casa account and services; our Privacy Policy explains information handling. Mandatory consumer rights remain unaffected.
Availability and ending use
The service can be interrupted or changed; we do not promise uninterrupted tracking, complete records or permanent access to a feature. We may restrict access as reasonably necessary to address misuse, security problems or legal obligations. Contact support to resolve a restriction or request access to records where available.
You may stop using the service and request deletion at any time. Nothing here removes rights that cannot lawfully be waived. Material changes will be communicated as required, with an updated effective date when published.
Contact
Questions about service, billing or these terms: support@residency.casa.